Omar Customs

Policies

Straightforward terms for orders, installs and warranty, so you know exactly what to expect before you buy or book.

All sales finalDefective items are always covered
1 yearWarranty on starlight & ambient installs
New Haven, CTInstalls done in person
1

Returns policy

Our products are simple and clear, so all sales are final. We don't accept returns or exchanges for change of mind, ordering the wrong item or incorrect fitment.

Defective or damaged items

If your item arrives defective or damaged, we'll make it right.

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos or a short video showing the problem.
  • We'll review it and tell you the next steps. Please don't ship anything back until we confirm.

Wrong item received

  • If we sent something different from what you ordered, contact us within 7 days of delivery and we'll fix it.
Before you order: double-check fitment for your exact car, especially wheels and parts. If you're not sure, text or message us first and we'll help you confirm.
2

Installation & warranty

Installs are done in person in New Haven, CT.

1-year install warranty

  • Starlight headliner and ambient lighting installs completed by Omar Customs are covered for 1 year.
  • If anything goes wrong, bring the car back and we'll fix it.

What the warranty doesn't cover

  • Damage from accidents, misuse or tampering.
  • Work or modifications done by anyone other than Omar Customs after the install.
  • Kits installed by someone else.

Before your appointment

  • Remove personal belongings and valuables from the car.
  • Arrive on your booked day. Need to reschedule? Contact us as soon as you can.
  • If we find an existing issue that affects a safe install, we'll contact you before going any further.
3

Suede headliner care

Fresh adhesive needs time to cure. Heat and direct sun right after a suede install can soften or damage it.

  • Keep your car out of direct sunlight and heat for a while after the install. Park in a garage or shade if you can.
  • We'll tell you how long to wait when you pick up your car.
  • Avoid leaving the car sealed up in the sun during that time.
Heads up: damage caused by sun or heat exposure during the curing period isn't covered by the warranty.
4

Booking & deposits

  • A deposit locks in your install day. It goes toward your final total, and you pay the rest at install.
  • Deposits are non-refundable.
  • Each day is booked one car at a time, so once a day is taken it's yours.
  • We quote your full price before you book. Text us your vision and we'll send it over.
  • Need to change your day? Contact us as soon as possible so we can move you.

Last updated November 2026.

Questions about a policy?

Text or message us anytime.

Contact us